Institutional Memory and Knowledge Management | Summer / Short course | Business | Online/Distance | 8 days | The University of the Free State | South Africa

Regarding knowledge and knowledge management the participants will be able to understand and explain: The clear distinction between explicit knowledge and tacit knowledge The strategic importance of tacit knowledge for organisations and why knowledge management has become an intrinsic part of good corporate business strategy The importance of knowledge management for as well as reasons for success or failure Regarding institutional memory the participants will be able to understand and explain: What institutional memory is The importance of institutional memory for organisations The causes of losing institutional memory What the loss of institutional memory means for the organisation Regarding the uncovering, preservation, retaining and sharing of knowledge the participants will be able to understand and explain: Understand the difference between the uncovering of explicit knowledge and tacit knowledge Implement specific methods / techniques to uncover, preserve, retain and share knowledge and institutional memory How it is possible for organisations to successfully manage the loss of knowledge in an organisation undergoing radical change Use the knowledge gained from the case studies of the Eureka project of Xerox and/or the CALL project of the US Army to write a blueprint for the reusing of knowledge in an organisation All short learning programs can be customised and offered on an inhouse basis.